Job Description:
This is a hybrid leadership role that combines field operations management, customer relationship management, estimating, and business development. Approximately 60-70% of time will be spent visiting active job sites, supporting installation crews, meeting with customers, conducting site walks, resolving issues, and ensuring quality standards. The remaining time will be spent in the office assisting with project planning, quoting, scheduling, client outreach, and operational improvement initiatives. This role is based in Omaha, NE, with frequent regional travel required.

Key Responsibilities:
• Travel regularly to active project sites to monitor progress, quality, safety, and customer satisfaction.
• Serve as the primary escalation point for field issues and project challenges.
• Work directly with installers, lead installers, customers, vendors, and subcontractors to resolve conflicts and maintain project momentum.
• Conduct project kickoffs, site walks, project reviews, and final walkthroughs.
• Verify installations meet company standards, manufacturer specifications, and customer expectations.
• Coordinate labor resources, scheduling adjustments, and project priorities.
• Review labor productivity, monitor project performance, and assist with job costing analysis.
• Prepare and review project estimates, labor budgets, and installation proposals.
• Assist with quoting commercial furniture installation, office relocation, and architectural wall projects.
• Build relationships with existing customers while supporting new business development efforts.
• Perform customer follow-up calls, client outreach, and account development activities.
• Collaborate with company leadership on operational improvements and growth initiatives.

Preferred Experience
• Commercial furniture installation
• Office furniture dealerships
• Commercial moving operations
• Architectural wall systems
• Project management
• Field operations leadership
• Estimating and quoting projects
• Job costing and profitability analysis
• Customer account management
• Construction, facilities, or workplace services industries

Qualifications & Skills
• Strong leadership and communication skills.
• Ability to build trust with field crews and customers.
• Experience reading floor plans, specifications, and installation drawings.
• Strong organizational and time-management abilities.
• Comfortable working both in the field and in an office environment.
• Proficiency with Microsoft Office and project management software.
• Strong problem-solving and conflict-resolution skills.
• Valid driver’s license with clean driving record.

Salary
Pay ranges from $60,000-$65,000 annually, depending on experience, plus:
• Performance bonus opportunities
• Vehicle allowance or company vehicle potential
• Travel reimbursement
• Future leadership advancement opportunities

Benefits
• 401(k) retirement plan
• Dental insurance
• Life insurance
• Paid vacation
• Paid sick leave
• Paid holidays
• Professional development opportunities

Ideal Candidate
• Enjoys being in the field and working directly with crews and customers.
• Can confidently walk onto a job site, assess challenges, and implement solutions.
• Understands both operational execution and financial performance.
• Wants to help grow a company and play a key role in future leadership.